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Returns Policy

We hope you will be delighted with your purchase. At Elite Online we sell previously owned, second hand designer & high street clothing and accessories. All used items sold through the Website are sold “as is”. Therefore the stated price is designed to reflect the fact that the item is used.  We sell these used items as an agent for undisclosed principals.

The following terms apply to those wishing to get a refund:

Terms and Conditions

1. Make sure you have contacted us by email within 2 days of receiving the item Items purchased on our website with reasons why you would like to make a return. Items can be returned for a refund or exchange within 7 days of the purchase.

3. Return your purchase in the same condition as the item was sent to you.  All swing-tags must be attached if any goods are found not to be in the condition we sent it to you in, then we have the legal right to refuse a refund and the item will be returned to you at your own cost.

4. Return the item by means of a secure courier. Please make sure you have insured the Item during transit.  We accept no responsibility for items that are lost, delayed or damaged in transit;

5. Once we receive your return provided you have fulfilled all above instructions and the item/s are in the condition we shipped it to you in a full refund will be transacted minus the postage/shipping fee of £3.95 per item. (Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this)

6. If any goods cancelled and returned are found not to be in the condition we sent it to you in, then we have the legal right to refuse a refund and the item will be returned to you at your own cost.

7. All returns should be sent or hand delivered to the following address : Elite Dress Agency, 3 Market Street, Altrincham, Cheshire,  WA14 1QE

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The Elite Online is an online shop selling second hand and preloved clothes